Faqs
Welcome to our FAQ section! Here you’ll find answers to the most common questions about our pet accessories, ordering process, shipping, payments, returns, and more.
If you don’t see your question here, feel free to contact us anytime — we’re happy to help 🐾
🛍️ Products & Orders
1. What products do you sell?
We offer a selection of high-quality pet accessories, including collars and harnesses designed for comfort, safety, and everyday use.
2. Are your products in stock?
Yes! All listed products are available and ready to ship.
3. How do I place an order?
Simply add your selected items to the cart, proceed to checkout, and enter your shipping and payment details. You’ll receive an order confirmation email once your purchase is complete.
🚚 Shipping & Delivery
4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States.
5. How long does delivery take?
- Processing time: 1–2 business days
- Delivery time: 5–8 business days after dispatch
6. Where do you ship?
We currently ship within the United States only.
7. Where do orders ship from?
All orders are shipped from the United States.
8. Will I receive tracking information?
Yes. Once your order ships, you’ll receive tracking details via email.
💳 Payments
9. What payment methods do you accept?
We accept secure online payments through trusted payment providers available at checkout.
10. Is it safe to shop on your website?
Absolutely. All payments are processed securely, and your personal and payment information is protected.
↩️ Returns & Refunds
11. What is your return policy?
We offer a 30-day return and refund policy. Items must be unused, in original packaging, and in resellable condition.
12. What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us immediately. We will replace the item or issue a full refund at no extra cost.
13. Do you accept change-of-mind returns?
Yes. Change-of-mind returns are accepted within 30 days, provided the item is unused and in its original condition. Return shipping costs may apply.
📦 Order Issues
14. My order is delayed — what should I do?
While delays are rare, they can happen due to carrier issues. Please contact us with your order number, and we’ll assist you promptly.
15. I entered the wrong shipping address — can I change it?
Yes, if the order has not yet shipped. Contact us as soon as possible to update your address.
📞 Contact & Support
If you need assistance, feel free to reach out to us:
Website: welcad.shop
Company: Welcad company
Address:
127 N Higgins Ave Ste 307D #820
Missoula, Montana 59802
United States
Email: Hello@Welcad.shop
Phone: +1 970-678-1726