FAQ's

Frequently Asked Questions (FAQs)

1. What products do you sell?

We offer a carefully selected range of baby essentials, including:

  • Kids' blankets

  • Baby swaddles

  • Baby bibs

Our products are designed to provide comfort, practicality, and quality for babies and young children.

2. Where are you located?

Our business is based in the United Kingdom.

Address:
74 Longley Road
Rochester, Kent ME1 2HA
United Kingdom

3. How long does it take to process my order?

All orders are processed within 3–5 business days (Monday to Friday, excluding public holidays).

4. How long will delivery take?

Delivery times vary depending on your location and the courier. Once your order has been dispatched, you'll receive a shipping confirmation, and tracking information will be provided where available.

5. Do you offer order tracking?

Yes. If tracking is available for your shipment, you'll receive the tracking details by email after your order has been dispatched.

6. What payment methods do you accept?

We accept secure payment methods available at checkout. All payments are processed through trusted payment providers to help keep your information safe.

7. Can I return my order?

Yes. Eligible items may be returned within 14 days of receiving your order, provided they are unused, unwashed, and in their original condition.

Please refer to our Return & Refund Policy for full details.

8. When will I receive my refund?

Once we receive and inspect your returned item, approved refunds will be processed to your original payment method within 14 days.

Your bank or payment provider may require additional time for the refund to appear in your account.

9. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging (if applicable)

We'll work to resolve the issue promptly.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or dispatched, we'll do our best to accommodate your request.

Once an order has been shipped, it cannot be cancelled, but you may be able to return eligible items in accordance with our Return & Refund Policy.

11. How can I contact customer support?

We're happy to help with any questions about your order or our products.

Email: Info@welcad.shop

Phone: +44 7449 734374

12. Is my personal information secure?

Yes. We take appropriate measures to protect your personal information and process payments securely. Please see our Privacy Policy for more information about how we collect, use, and protect your data.

13. Do you ship outside the United Kingdom?

At this time, we ship to addresses within the United Kingdom. If we expand our shipping destinations in the future, we'll update our Shipping Policy accordingly.

14. How can I contact you?

welcad.shop

Email: Info@welcad.shop

Phone: +44 7449 734374

Address:
74 Longley Road
Rochester, Kent ME1 2HA
United Kingdom