Shipping Policy

Thank you for shopping with welcad.shop. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 3 to 5 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email. Where available, tracking information will be provided.

Please note that processing times may be longer during peak shopping periods, public holidays, or due to unforeseen circumstances.

Shipping Destinations

We currently ship to addresses within the United Kingdom. If international shipping becomes available, this policy will be updated accordingly.

Delivery Times

Delivery times begin once your order has been dispatched and may vary depending on your location and the courier service used.

While we aim to deliver your order as quickly as possible, delivery dates are estimates only and cannot be guaranteed.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Any promotional free shipping offers will be clearly stated on our website.

Order Tracking

If tracking is available for your shipment, you will receive tracking details by email once your order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

welcad.shop is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Delayed or Lost Deliveries

Although we work with reliable delivery partners, occasional delays may occur due to weather conditions, courier issues, public holidays, or other circumstances beyond our control.

If your order has not arrived within a reasonable time after dispatch, please contact us and we will assist you in investigating the shipment.

Damaged Parcels

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

Where possible, include:

• Your order number

• Photographs of the damaged packaging and products

• A brief description of the issue

We will work with you to resolve the matter promptly.

Returns

If you wish to return an item, please refer to our Return & Refund Policy.

Eligible items may be returned within 14 days of receiving your order, subject to the conditions outlined in that policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: Welcad.shop

Email: Info@welcad.shop

Phone: +44 7449 734374

Address:
74 Longley Road
Rochester, Kent ME1 2HA
United Kingdom