Privacy policy

Privacy Policy

Welcome to Welcad.shop ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit or use our website, we may collect the following information:

Personal Information

Full name
Billing and delivery address
Email address
Phone number
Payment information (processed securely by our payment providers—we do not store your full payment card details)
Order history

Technical Information

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Process payments and refunds
Communicate with you about your orders
Respond to customer service enquiries
Prevent fraud and improve website security
Improve our website, products, and services
Comply with legal and regulatory obligations
Send marketing emails where you have given your consent or where otherwise permitted by law

3. Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your complete payment card information on our servers.

4. Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart working correctly
Improve website performance
Understand how visitors use our website
Remember your preferences

You can manage or disable cookies through your browser settings. Some features of our website may not function correctly if cookies are disabled.

5. Sharing Your Information

We may share your information only where necessary with trusted third parties, including:

Payment processors
Shipping and delivery companies
Website hosting providers
IT service providers
Professional advisers
Government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

7. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

Provide our services
Fulfil our legal obligations
Resolve disputes
Enforce our agreements

Order and accounting records may be retained for up to six years where required by UK law.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information where applicable
Restrict or object to certain processing
Request transfer of your personal information
Withdraw consent where processing is based on consent
Lodge a complaint with the UK Information Commissioner's Office (ICO)

9. Children's Privacy

Our products are intended for babies and children; however, our website is intended for use by adults purchasing products on behalf of children.

We do not knowingly collect personal information directly from children under the age of 13.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Store Name: Welcad.shop

Email: Info@welcad.shop

Phone: +44 7449 734374

Address: 74 Longley Road, Rochester, Kent ME1 2HA, United Kingdom